PropStarter Investor Maintenance Plan

1. Definitions

• 'Member' means the subscriber.
• 'Covered Property' means the registered property under this Plan.
• 'Contractor' means a service provider authorised by GavSure PropFix.
• 'Basic Materials' means consumables up to R250 per call-out, including hinges, pan connector sealers, connector blocks, screws, plugs and similar items.
• 'Maintenance Services' means repair services only, excluding installations and structural repairs.
• 'Telehelp' means unlimited telephonic or digital advisory support provided by GavSure PropFix.
• 'Managed Property' means a Covered Property for which GavSure Property Management is the appointed rental managing agent.

2. Property Registration

• There is no limit to the number of properties a Member may subscribe under this Plan.
• Each property requires its own active subscription. Benefits are not transferable between properties.

3. Waiting Period

• A one (1) month waiting period applies from the date of subscription activation.
• The waiting period is waived where GavSure Property Management is the appointed rental managing agent for the Covered Property.

4. Tenant Maintenance Reporting

• Where the Covered Property is tenanted, GavSure PropFix shall provide tenants with the official maintenance reporting contact details and approved reporting platform.
• All maintenance requests submitted by tenants remain subject to verification by GavSure PropFix before a Contractor is dispatched.
• The Member remains responsible for ensuring tenant co-operation with Contractor access.

5. Subscription and Cancellations

• Subscription fees are payable monthly in advance via an approved payment method.
• No refunds are payable upon cancellation, regardless of the reason for cancellation.
• Outstanding subscription amounts remain payable after cancellation.
• Services, including call-outs and Telehelp, may be suspended for overdue accounts without prior notice.
• The Member may cancel with 30 days' written notice to GavSure PropFix. Unused entitlements are forfeited upon cancellation.

6. Scope of Maintenance Services

Standard entitlement: 1 free monthly call-out

• This Plan includes one (1) free monthly call-out per calendar month.
• Each call-out covers Contractor attendance and basic consumable materials (Basic Materials) up to R250 per visit.
• Basic Materials include hinges, pan connector sealers, connector blocks, screws, plugs, and similar consumables.
• Additional materials, parts, and labour beyond the Basic Materials allowance are quoted separately and invoiced to the Member.
• Call-outs must be booked through GavSure PropFix's official booking channel. Members may not engage Contractors directly and claim reimbursement.
• Call-outs are non-transferable, non-cumulative, and do not roll over if unused.

7. Repairs Only

• This Plan covers repairs only. Installations, upgrades, and replacements are excluded.
• Installations such as geysers, toilets, basins, full plumbing replacements, electrical work, and appliances are excluded from this Plan and will be quoted separately.
• Labour for repair of an existing geyser is covered; full geyser replacement is not covered under this Plan.

8. Structural Defects

• Structural defects are excluded from this Plan. These include, but are not limited to: foundations, structural walls, roof structures, slabs, retaining walls, major cracks, subsidence, and structural damp.
• GavSure PropFix may provide a separate, no-obligation quotation for structural defect repairs where requested.

9. Emergency Repairs Outside the Plan

• Where a Member requires emergency repairs that fall outside the scope of this Plan, GavSure PropFix will provide a free, no-obligation quotation.
• Approval and payment for out-of-scope emergency repairs are the Member's sole responsibility.

10. Telehelp

• This Plan includes unlimited Telehelp, available around the clock, including weekends and public holidays.
• Telehelp constitutes telephonic or digital advisory support only and does not constitute a call-out.
• GavSure PropFix accepts no liability for outcomes arising from a Member acting on Telehelp advice without a formal Contractor visit.

11. Annual Property Inspection

• Members receive a 20% discount on the standard annual property inspection fee.
• The inspection must be booked within the plan year and cannot be carried forward to the following year.
• The inspection covers a standard visual assessment and is advisory only. It does not constitute a certificate of compliance.

12. Managed Property Benefits

Enhanced entitlement when GavSure manages your property

• The following enhanced benefits apply exclusively where GavSure Property Management is the appointed managing agent for the Covered Property:
• 2 free monthly call-outs (increased from 1).
• R1,000 yearly credits applied toward invoiced maintenance work.
• Yearly credits cannot be redeemed for cash and expire at the end of the 12-month subscription cycle.

13. Member Responsibilities

• Provide access to the Covered Property for Contractor visits at the agreed time.
• Keep the subscription account paid and in good standing.
• Ensure an authorised person is present during Contractor visits where required.
• Co-operate with and facilitate tenant access for Contractor attendance.
• Sign job cards upon completion of work to confirm Contractor attendance.
• Verify Contractor identity before granting access to the property.
• Report maintenance faults promptly and not allow faults to worsen through delay.
• Provide accurate property information at sign-up. Misrepresentation may result in immediate plan cancellation.

14. Limitation of Liability

• GavSure PropFix is not liable for pre-existing defects or conditions present at the time of plan commencement.
• GavSure PropFix is not liable for structural failures, fair wear and tear, or damage caused by tenant negligence, misuse, or vandalism.
• GavSure PropFix is not liable for damage caused by Acts of God, including storm, flood, fire, lightning, or earthquake.
• GavSure PropFix is not liable for loss of rental income, consequential damages, or any indirect losses arising from a maintenance fault or delay.
• Nothing in this Agreement limits liability for death or personal injury caused by GavSure PropFix's own negligence.

15. Amendments

• GavSure PropFix reserves the right to amend these Terms and Conditions from time to time.
• Members will be notified of amendments in writing or electronically.
• Continued payment and use of the Plan after notification of amendments constitutes the Member's acceptance of the revised terms.

16. Final Provision

• These Terms and Conditions govern the PropStarter Maintenance Plan and become binding upon activation.
• By paying the subscription fee, the Member acknowledges having read and accepted these Terms in full, without the need for a separate signature.
• This Agreement is governed by the laws of the Republic of South Africa.