Privacy Policy

1. Introduction

• GavSure PropFix (we, us, our) is a property maintenance subscription platform headquartered in Centurion, South Africa, with regional footprint across Gauteng, North West, Limpopo, and KwaZulu-Natal.
• We are committed to protecting the privacy and personal information of our members, prospective members, website visitors, and any other individuals who interact with our services (you, your).
• This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the General Data Protection Regulation (GDPR) where applicable.
• By using our website, subscribing to any of our maintenance plans, or engaging with our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

• To process your subscription enrolment and activate your selected maintenance plan.
• To schedule, coordinate, and deliver maintenance services at your registered property.
• To communicate with you regarding your account, service appointments, plan renewals, and updates.
• To process payments, issue invoices, and maintain accurate billing records.
• To respond to your enquiries, quotes, and support requests submitted through our website or communication channels.
• To comply with our legal, regulatory, and contractual obligations under South African law.
• To improve our website, services, and overall member experience through analytics and feedback.
• To send you marketing communications where you have provided explicit consent. You may opt out at any time.

4. Legal Basis for Processing (GDPR)

• Where the GDPR applies, we process your personal information on the following legal bases:
• Consent where you have explicitly agreed to the processing, such as for marketing communications.
• Contract where processing is necessary to fulfil our contractual obligations under your maintenance plan.
• Legal Obligation where processing is required to comply with South African or applicable international law.
• Legitimate Interests where processing is in our legitimate business interests, such as fraud prevention and service improvement, and does not override your rights.

5. Sharing Your Information

• We do not sell, rent, or trade your personal information to third parties.
• We share your information only with the following categories of recipients, and only to the extent necessary:
• Network Contractors to arrange and carry out maintenance services at your property.
• Payment Processors to process subscription payments and debit orders securely.
• Service Providers such as hosting, analytics, email delivery, and IT support providers acting on our behalf.
• Regulatory Authorities where required by law, court order, or legitimate request by a public authority.
• All third parties with whom we share your information are bound by confidentiality obligations and POPIA compliance where applicable.

6. Data Security

• We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
• These measures include encrypted data transmission, secure access controls, regular security reviews, and restricted internal access on a need-to-know basis.
• Despite our efforts, no method of transmission over the Internet or electronic storage is fully secure. We cannot guarantee absolute security.
• In the event of a data breach affecting your personal information, we will notify the Information Regulator and affected individuals as required by POPIA.

7. Data Retention

• We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
• Account and billing records are retained for the duration of your subscription and for a minimum of five (5) years thereafter for legal and tax compliance purposes.
• Marketing data is retained until you opt out or request deletion.
• When your information is no longer required, we will securely delete or anonymise it.

8. Your Rights

• Under POPIA and, where applicable, the GDPR, you have the following rights regarding your personal information:
• The right to access you may request a copy of the personal information we hold about you.
• The right to correction you may request that we correct inaccurate or incomplete information.
• The right to deletion you may request that we delete your personal information, subject to legal retention obligations.
• The right to object you may object to the processing of your information for marketing or other legitimate-interest purposes.
• The right to withdraw consent you may withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.
• The right to lodge a complaint you may lodge a complaint with the South African Information Regulator or your local data protection authority.
• To exercise any of these rights, please contact us using the details in Section 11.

9. Cookies

• Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics.
• Cookies are small text files stored on your device when you visit a website.
• We use essential cookies for the website to function correctly, and analytics cookies to understand visitor behaviour.
• You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

10. Children's Privacy

• Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18.
• If you believe we have collected information from a child, please contact us so we can take appropriate action to delete it.

11. Contact Us

• If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
• GavSure PropFix Head Office, Centurion Mall, Heuwel Rd, Centurion Central, Centurion, 0157.
• Email: privacy@propfixsa.co.za
• Phone: available via our Contact Us page.
• We will acknowledge your enquiry within 2 business days and respond within 10 business days.

12. Updates to This Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
• Material changes will be communicated via our website or by email to active members.
• Continued use of our services after any update constitutes acceptance of the revised policy.